Adecco Customer Service Representative - Call Center in Wauconda Illinois United States
Location: Wauconda, IL Category: Call Center & Customer Service Status: Temporary/Contract-to-Hire Reference: USEN102683710525605 Posted: March 04,2014 Salary: $15 - $15 Hourly
Adecco is assisting a local client in recruiting for a current Customer Service Representative - Call Center job in Wauconda, IL. This is for a long-term temporary opportunity. As a Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. Candidates will also be charged with handling and resolving complaints. If you meet the qualifications listed below please Apply Now!
Responsibilities for this Customer Service Representative - Call Center job include:
• Receive/Place a high volume of inbound and outbound calls with varying degrees of questions or concerns • Handle customer inquiries via phone, fax, and e-mail • Accounts Receivable and Accounts Payable for adjustments on billing • Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken • Use computer system to track, gather information, and/or troubleshoot the items raised by the customer • Achieve productivity standards and goals set by the company while maintaining high level of customer service • Refer unresolved customer issues to designated call center department or supervisor for further investigation
Candidates must meet the following requirements for consideration:
• High School Diploma or GED • 5+ years of experience • Candidate must be able to sit for the majority of their shift • Excellent verbal and written communication skills • Make good decisions and resolve issues in a clear, calm, and diplomatic matter • Computer literate - Proficient with Email and Microsoft Word • Able to work under little to no supervision • Attendance and Punctuality are required
We have openings on Monday thru Friday from 8am – 4:30pm.
Pay for this position is $15.00/hr plus overtime as needed. This is a temporary-to-hire opportunity.
Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment. Click on Apply Now to be considered for this Customer Service Representative - Call Center job in Buffalo Grove or any related opportunities with Adecco.